FAQ
What is the minimum yardage for ordering fabric?
- The minimum cut is one-half yard.
- We will make every effort to cut fabric in one continuous piece. If either the yardage requirements or shortage of fabric presents a problem, we will contact the customer.
- Please note that most fabrics come on bolts of 10-15 yards. The longest continuous cut depends on the amount of material remaining on the bolt at the time of your order.
What forms of payment do you accept?
Customers are welcome to pay with Visa, Mastercard, American Express, Discover or Paypal.
*** Texas residents are subject to 8.25% sales tax added automatically to your order. ***
Do you offer gift certificates?
Yes we do.
If an item in my order is on backorder, will I be charged again for shipping?
NO. You are charged the total amount of postage and handling when the first portion of your order is shipped. All backorders will be sent when they are available with no additional charge.
Do you place special orders?
We are happy to special order items if they are available to us. Please feel free to contact us with your requests and we will do our best to locate them.
** Please note a 50% deposit may be required for items we don't normally carry. **
What is your return/cancellation policy?
Once an order is placed online it cannot be cancelled. We do not allow returns on cut fabrics-unless there is a defect or damage to the fabric. If you receive a product from us that is damaged, please contact us and provide a photo of the damage within 2 days of receiving your order so we can correct the situation.
- Any returned item must be unused, in original packaging and in the same condition as when we sent it to you.
- Due to copyright laws there are no returns on books, patterns, or embroidery designs.
- Please contact us first for a return authorization number.
- No refunds will be authorized after 30 days from purchase.
- Shipping, handling, and insurance costs will not be refunded.
What are your regular shipping days?
We ship Monday thru Friday.
