We Service All Machine Lines!
What is a Clean, Oil and Adjust?
A Clean, Oil, and Adjust is like taking your machine to a day spa; we provide the tender loving care your sewing machine needs. Our trained technicians at Cupcake Quilts pamper and spoil machines as if it was their own.
Simply put, the technicians adjust the tension, balance, feed, synchronization, and more. They remove lint, debris, old oil, and any other foreign objects. Furthermore, they clean and lubricate all moving parts until it produces a smooth and perfect stitch every time the needle drops.
Should your machine need any replacement parts, we can provide you with brand new parts as necessary.
We make service easy just call the store to get your name in line no need to make an extra drive. You can keep working on your project and we will call you when it is your turn to bring your machine in! If you need to talk to our techs just call and leave a message and they will return calls after 4 p.m. each day.
Simply put, the technicians adjust the tension, balance, feed, synchronization, and more. They remove lint, debris, old oil, and any other foreign objects. Furthermore, they clean and lubricate all moving parts until it produces a smooth and perfect stitch every time the needle drops.
Should your machine need any replacement parts, we can provide you with brand new parts as necessary.
We make service easy just call the store to get your name in line no need to make an extra drive. You can keep working on your project and we will call you when it is your turn to bring your machine in! If you need to talk to our techs just call and leave a message and they will return calls after 4 p.m. each day.
Guidelines For How Often To Have Your Machine Serviced
If you sew 1hr/month - service every 5 years
If you sew 1hr/week - service every 2 years
If you sew 1hr/day - service every 1 year
If you sew more - service every 6 months
Required Items for Machine Service
1. Power cord
2. Foot Control
3. Bobbin case
3. Bobbin case
4. The Zig-Zag Foot
5. The Zig-Zag Stitch Plate
6. If the problem occurs during the use of a specific foot, we must have the foot that is causing the problem while sewing.
5. The Zig-Zag Stitch Plate
6. If the problem occurs during the use of a specific foot, we must have the foot that is causing the problem while sewing.
There is a sixty-dollar ($60) diagnostic fee.
Meet Our Technicians:
Curtis Altsman
Curtis Altsman is our lead technician at Cupcake Quilts. As a youngster, he liked to tinker with his mom’s sewing machine and re-thread her serger. Even though he was scolded, this sparked a passion in him, and he has been servicing sewing machines since 2003. In addition to domestic machines, he is also certified with both Bernina and Hand Quilter long Arms.
In his free time, Curtis loves to learn as much trivia as he can, and enjoys most things sci-fi, tech or game related. He also enjoys traveling, grilling, and reading.
Nate Trott
Nate Trott partners with Curtis as a machine technician. Nate has had many career paths before coming to Cupcakes Quilts. He went to school for photography and ran his own business. He was also a commercial diver in the nuclear power industry – where he was hands on in repair and maintenance. With his mechanical background, coming to Cupcake Quilts was a natural transition to put his diagnostic and repair skills to use.
Nate also enjoys woodworking and sailing. He has traveled many miles in a boat and has been to many countries. He resided in England for six months and has sailed to the Bahamas. Another place that he has fond memories of are his trips to Switzerland. Nate has a small collection of vintage sewing machines. On weekends, you may see him at the shop, renting time on our long arms.
